1. Return & Exchange Window
You may request a return or exchange within 7 days of receiving your order. Requests made after 7 days, unfortunately, cannot be accepted.
2. Conditions for Return & Exchange
To be eligible, the item must be:
- Unused and unworn, in its original condition
- In its original packaging with all tags and inserts intact
- Accompanied by proof of purchase (your order number or receipt)
Items that are damaged due to misuse, altered, or returned without original packaging may not qualify.
3. Non-Returnable Items
For hygiene reasons, earrings can be exchanged but not returned for a refund (unless they arrive damaged or faulty). All other items follow the standard policy above.
4. How to Request a Return or Exchange
It’s simple:
- Contact us within 7 days of delivery on WhatsApp at 0313 2166431 or email [email protected].
- Share your order number and, for damaged or wrong items, a clear photo.
- Our team will confirm your request and guide you on how to send the item back.
Please wait for our confirmation before sending anything back.
5. Exchanges
Want a different piece? We’re happy to exchange your item for another of equal value, subject to availability. If your chosen item is out of stock, you can pick an alternative or request a refund. Any price difference will be settled at the time of exchange.
6. Refunds
Once we receive and inspect your returned item, we’ll notify you and process your refund:
- Prepaid (card/online) orders: refunded to your original payment method.
- Cash on Delivery (COD) orders: refunded via bank transfer, Easypaisa, or JazzCash (you’ll be asked for your account details).
- Refunds are typically processed within 5–7 business days after we receive the returned item.
- Please note: delivery charges are non-refundable — they cover the cost of getting your order to you and are paid by the customer in all cases.
7. Damaged, Defective or Wrong Items
We’re sorry if this happens — and we’ll make it right. If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with photos. We will arrange a free replacement or refund of the item price, and WEARADORA will cover the return shipping in these cases. Original delivery charges remain non-refundable.
8. Return Shipping
For change-of-mind returns and exchanges, the customer is responsible for the return shipping cost. For damaged, defective, or wrong items, WEARADORA covers the shipping.
9. Need Help?
We’re always happy to assist. Reach out and our team will take care of you.